“Safe with Sunwing”

Sunwing wants you to be relaxed when heading on vacation! Safe with Sunwing commitment ensures the health and safety of customers across their entire vacation experience, from the moment they check-in to their airport transfers, throughout their resort stay and their journey home.

“As a Canadian family-owned and operated business and the largest integrated travel company in North America, Sunwing is committed to adding increased health and safety measures throughout the entire vacation experience,” said Stephen Hunter, CEO of Sunwing. “We are the only travel company that owns the airline you fly on, the transfer buses that transport you to and from your hotel and own and operate over 30 hotels throughout the Caribbean, Central America, and Mexico. With that expansive ownership, we can ensure all the proper safety measures are in place for a safe and reliable vacation. Plus, since we offer the most direct flights from the most regional gateways across Canada, we’re with you from takeoff to touchdown.”

Measures during check-in:

  • Self-service check-in and passenger processing have been implemented at the airport where possible
  • Physical distancing guidelines are in place at the check-in area and around the terminal
  • Check-in terminals, counters and high-touch areas are cleaned and disinfected regularly
  • All staff and crew members will be wearing PPE and face masks at the check-in area and around the terminal

Measures on board the plane:

  • Every aircraft has HEPA air filters installed, which remove 99.9% of airborne particles in the cabin
  • Most printed materials on board (including those in seatback pockets) have been removed
  • Aircraft are thoroughly cleaned and disinfected after each flight
  • All cabin crew members will be wearing PPE and face masks for the duration of the flight

Ground Transportation

  • Sunwing Experiences representatives will greet you at the airport wearing face masks
  • Sanitation procedures onboard transfer vehicles have been updated to the highest safety standards and vehicle capacity has been reduced to promote social distancing
  • Transfer vehicles are thoroughly cleaned and disinfected after each journey

Hotels and Resorts

  • Advanced sanitation measures are being implemented to adhere with recommendations set in place by the World Health Organization and the Centers for Disease Control and Prevention
  • Occupancy has been reduced at many resorts to abide by social distancing guidelines and restrictions set in place by local governments
  • Staff are trained in hygiene protocols and sanitization, and wear PPE/face masks where possible

Destination Support

  • The use of printed materials has been reduced including destination welcome kits and guest communications, which will now be distributed digitally
  • Welcome briefings will now have an option to be offered virtually
  • Signs about COVID-19 and effective prevention measures will be posted
  • Interactions with destination representatives will be limited; however, representatives are available to assist you 24/7 through the Contact Centre or via the Sunwing App
  • Excursions have been adjusted to account for social distancing and customer health and safety including half-day tours and reduced capacity in excursion venues

Sunwing owned hotels and resorts in destination have also introduced enhanced protocols to ensure the well-being of their guests. New protocols include advanced sanitation measures, social distancing guidelines, reduced occupancy, and adherence to recommendations set in place by the World Health Organization and the Centers for Disease Control and Prevention.

For more information on the Public Health Agency of Canada guidelines before traveling, read HERE

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